A member of the Just Fine, Inc. family of web stores - (877) 463-6819 - Shop all our stores

FineIronBeds.com TheModernSpot.com BedHeadFurniture.com
Limited Time Offer: Bed + Bedding = 10% Off Your Order! Free Sheets with all orders of $400 or more!

Frequently Asked Questions

Product Information

Payment Information

Shipping Information

Contacting Us

Policies and Company Information

Back to topIs it easy to assemble your products?

Yes, all of the products come with detailed instructions and, if assembly is required, they can easily be assembled using comming household tools (or included tools).  If you ever have questions while putting your furniture together, just contact us.

Back to topIs your website secure?

You can shop at BedHeadFurniture.com online with confidence which is why we glady maintain a "Safe Shopping Guarantee."

 

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram).

 

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. BedHeadFurniture.com is registered with the Authorize.Net Verified Merchant Seal program.

Back to topWhat forms of payment do you accept?

Visa MastercardOur state-of-the-art secure (SSL) web server accepts Visa, Mastercard and American Express.

Back to topDo you charge sales tax?

No, unless your billing address is within California. We only charge sales tax for in-state delivery in California on the total order amount.

Back to topWhen is my credit card charged?

In order to prevent fraudulent charges we maintain a “pre-pay” policy. Your card will be charged immediately after you confirm your order.

Back to topHow will the charge show up on my credit card?

Your credit card statement will show the transaction under the name "Just Fine, Inc.," which is the business name of BedHeadFurniture.com.

Back to topWhat type of shipping do you offer?

Most all products ship via UPS Ground or DHL Ground. We will provide you with the appropriate tracking number(s) for these items via email.

Back to topIs shipping really FREE?

Yes! We firmly believe you should always get free shipping when shopping online. At BedHeadFurniture.com shipping is always FREE within the continental USA! Contact us about shipping out of the country.

Back to topWhen will my order arrive?

Furniture will generally arrive within 1-2 weeks of ordering, unless otherwise noted.

Back to topWhat if I live outside the continental USA, can you ship to me?

We currently only ship within the continental USA with our FREE Shipping offer . However, if you would like to inquire about shipping to Canada please contact us.

Back to topHow can I contact BedHeadFurniture.com?

If you have product questions or would like to contact us about your order, please use our Contact Page. We are absolutely committed to customer satisfaction!

Back to topDoes BedHeadFurniture.com have a showroom?

No, we do not maintain a physical showroom or warehouse (or any over-paid sales people). Instead, we have built a "virtual showroom" where you can browse our products online. We pass the savings along to you with our deep-discount pricing!

Back to topWhat is your return policy?

We proudly offer a "Worry-Free Return Policy." For any reason, you may return your purchase for a refund within 30 days of its receipt. Steps for a return are easy:

  1. Email or call us to notify us that you are returning the product (No official authorization is necessary).
  2. Securely package the product in its original packaging.
  3. Email or call us to get the address of where to send your returned item.
  4. Upon receipt and inspection, you will be credited for the return.

Please note:
You will be credited your original purchase price, less our original shipping & handling cost (regardless if we charged you for shipping or not) and less a 10-30% restocking fee (depending on manufacturer). All returned merchandise must be in unused and resalable condition, and have not been installed or modified in any way.

 

If a product arrives damaged or an error was made on our part, we assume responsibility for providing a suitable remedy - be it a replacement or return free of charge. Notification of damage or error must be made within 5 days of receiving the product.

Back to topWhat is your cancellation policy?

We place your order very soon after you complete the order process. Due to the speed at which customers are charged and orders are processed, after 24 hours of placing your order, the order cannot be cancelled.

Back to topWhat is your privacy policy?

To make a long story short, we do NOT share any of your personal information with any other organization or entity, ever.  If you would like the long version - visit our privacy policy.

Back to topAre you a member of the Better Business Bureau (BBB)?

Yes, we are a member in good standing of the Better Business Bureau of the Southland, under our company name of "Just Fine, Inc."